The Public Sector Scorecard is an integrated strategy mapping, service improvement and performance measurement framework that has been used in six continents. It extends and adapts the balanced scorecard to fit the culture and values of the public and voluntary sectors.

It focuses on outcomes, including value for money, processes and service delivery, and its capability to support its people and processes in delivering the required outcomes. 

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The Public Sector Scorecard has an outcome focus and is based on a culture of continuous improvement, innovation and learning rather than a top-down blame culture.  

Compared with other applications of the balanced scorecard to the public and third sectors, it has greater emphasis on

• service and process improvement - incorporating systems thinking and lean approaches
• organisational culture, risk management, service user involvement, and working across organisational boundaries

It has three phases: strategy mapping, service improvement, and performance measurement and evaluation.